For sign-in, a verification code or CAPTCHA, the Open browser shortcut appears in chat only when Beem requests or is waiting for a necessary browser step. General questions and access advice do not show it. You can also open Site browser from the site card. Open it, enter the page address and take control. Complete the step yourself, then select Hand over to Beem.
If Beem was waiting for your action, the task returns to the queue. Otherwise return to the chat and explain what you need. The session is temporary and some services may reject remote browsers. Never send passwords or verification codes in chat.
The site browser cannot open beemlix.com because it is hosted on the platform server, which is isolated from this browser. Open it in a regular browser to view it; that browser cannot be handed over to Beem.
## If allowing services does not help
The browser offers approval only for available public addresses requested by the page. Unavailable addresses are listed separately; clicking Allow cannot fix them. Approval shows a pending state and a result. If an address stops resolving, permission is not granted and the list is refreshed. Your session is preserved. Repeating an already granted permission does not reload the page.
## Shopify
For Shopify, use the official connections under Shopify: an app for store data and Theme Access for theme code. [Instructions](/help/sites-and-access/shopify). Remote browser sign-in is not the recommended Shopify connection when verification keeps restarting.
For edits with saved admin credentials, Beem can use a separate protected sign-in session. A pending action in the private browser does not block reading the access list or working through that separate session. The customer’s current browser is not taken over.