Terms of service

Service provider

Beemlix is provided by individual entrepreneur Anton Serhiyovych Dolhov, registered in Ukraine. Registration details and contacts are available on the Contacts page.

Nature of the service and possible errors

Beemlix provides access to a software service that uses artificial intelligence models and tools to analyse and carry out the User’s requests. Depending on the task and permissions granted, the assistant may view and change files, content, code, data and settings of connected resources, including a live website. Changes applied directly to a live resource may immediately affect its operation and be visible to visitors.

AI output and actions may be incomplete, inaccurate, differ from expectations or cause errors, interruptions, data loss or changes. The Provider does not guarantee error-free or uninterrupted operation, fitness of a result for a particular purpose, or a commercial outcome, except for warranties and obligations expressly set out in the contract or that cannot be excluded under applicable law.

User instructions, rights and access

The User determines the task, checks that their instructions are sufficient and accurate, and ensures that they have all rights and permissions required to connect resources, use materials and grant access. The User grants only the access needed for the task and is responsible for the security of their own credentials and the actions of persons to whom they grant account access, subject to applicable law.

The User should communicate known restrictions relevant to the task, including critical functions, data, prohibited actions or access limitations. The User decides whether to allow changes to a live resource and reviews the changes and their consequences in a manner appropriate to the nature and risk of the task. Providing instructions or access does not authorise actions beyond the permissions granted.

Backups and review

Before changes are made, the User ensures that a current, complete backup suitable for recovery is available, including files and the database if used, or arranges this with their hosting provider or specialist. The User checks the backup’s scope, recoverability and retention period. The User’s confirmation that a backup exists records their statement; it does not by itself mean Beemlix has checked the backup or successfully tested restoration.

Technical checkpoints that Beemlix may create for supported operations have a defined scope and retention period and are not necessarily a complete backup of a website or database. Their availability and recoverability depend on the operation, permissions and actual state of the resource.

Where the interface offers an option to continue a particular task without a backup, the User may confirm that choice separately. That confirmation does not mean a backup exists or waive any mandatory rights. The lack of a backup may affect the possibility and cost of recovery and may be considered when determining the causes and consequences of an incident under applicable law.

Action confirmations and third-party services

The available actions and whether a separate confirmation is required depend on the functions and interface messages for the relevant operation. The User should carefully review each requested confirmation. Where the interface requires separate confirmation, the Provider does not treat general use of the service as that confirmation.

Hosting providers, website platforms, payment providers and other third-party services operate under their own terms and may have limitations, outages or API changes outside the Provider’s reasonable control. To the extent permitted by law, the Provider is not responsible for consequences of those circumstances to the extent they are not caused by the Provider’s own breach of its obligations. This does not exclude the Provider’s responsibility for its own acts or omissions where liability applies under law or contract.

Allocation of risk and limitation of liability

To the extent permitted by applicable law, the Provider is not liable for loss to the extent directly caused by inaccurate or incomplete User instructions, the User’s lack of required rights, incorrectly supplied or insufficient access, independent third-party service failures, or the absence of a backup for which the User is responsible. Causation, the conduct of both parties and the other circumstances are assessed case by case; use of AI alone does not release the Provider from liability.

To the maximum extent permitted by law, the Provider does not compensate indirect or consequential losses, including lost profits, goodwill or anticipated savings. This limitation does not apply where prohibited by law or where the parties expressly agree otherwise. It does not limit mandatory consumer rights, legally required remedies or liability that cannot lawfully be excluded or limited.

Additional limitation for business users

The Provider’s aggregate liability for claims relating to these Terms and the relevant service is limited to the total amount actually paid by that User to the Provider for Beemlix services during the 12 months preceding the event giving rise to the claim. The limit does not apply to intentional breach or other cases in which its application is prohibited by law and does not deprive the User of mandatory legal remedies.

Reporting a problem

If the User notices an error or unwanted changes, they should, where possible, stop further risky actions and contact support@beemlix.com with the task and a description of the issue, without sending passwords or secret keys. The parties cooperate to establish the circumstances and mitigate potential consequences. This process does not impose an additional deadline after which the User loses statutory rights.

Acceptable use

Do not use Beemlix for unlawful activity, unauthorised access, violating another person's rights or interfering with the security of systems. Service access may be limited as required by law or to protect users and systems.

Credits, questions and rights

Prices and credit conditions are described on the Payments page; refund requests are addressed under the Refunds policy. Contact support@beemlix.com with questions or complaints. Nothing in these terms limits rights that cannot be excluded under applicable law.