A Telegram bot can answer common questions, collect enquiries, present a catalog or guide customers through steps. Explain who will use the bot and what should happen after each action.
Tasks to try - Plan greetings, menus and buttons. - Collect a request and send it to an agreed destination. - Design multilingual conversations. - Investigate CRM, catalog or payment integrations.
Create a bot with the official BotFather. Its token controls the bot: never post it in chat. A suitable protected connection and hosting environment are needed for a working bot. Payment rules depend on what is sold: Telegram Stars are required for digital goods and services sold within Telegram.
Example request > Plan a consultation bot with Services, Prices and Request buttons. Ask for a name and preferred time, show a summary and notify the manager. Show the flow first using test data.
Available actions depend on your project, permissions and the service’s capabilities.
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