Refunds and cancellation
How to contact us about a payment or an order.
Refund policy
As a general rule, purchased credits are non-refundable. This does not limit refunds or other remedies required by applicable law or contract. We review erroneous, duplicate or unauthorised payments and cases where a paid service has not been provided in accordance with applicable law.
Request a review
Email support@beemlix.com with your account email, order number, amount and date, and describe the issue. Do not send your password, card security code or full card number. We will review the request and explain the outcome and, where a refund is due, the applicable process.
Cancellation
Cancel automatic renewal in Balance. Cancellation takes effect when the payment provider confirms it; cancelling renewal does not remove mandatory legal rights.